- 1. How much did our service meet your needs?
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0 = not at all 10 = very much
- 2. How would you describe the quality of our service?
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0 = low (quality) 10 = high (quality)
- 3. How do you rate the price-performance ratio of our service?
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0 = inadequate 10 = adequate
- 4. How reachable were we for you regarding questions and concerns about our product / service. (Mail & Phone)
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0 = not attainable 10 = easily attainable
- 5. How satisfied are you with the processing time until you get your product back?
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0 = very unsatisfied 10 = very satisfied
- 6. How satisfied are you with meeting deadlines?
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0 = very unsatisfied 10 = very satisfied
- 7. How satisfied are you with keeping you up to date in your repair case?
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0 = very unsatisfied 10 = very satisfied
- 8. How satisfied are you with the handling of irregularities?
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0 = very unsatisfied 10 = very satisfied
- 9. How likely are you to use our services again?
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0 = unlikely 10 = very likely
- 10. Remarks / Suggestions
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