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Introduction Text:

Welcome to our satisfaction survey! We always strive to do our best for you. Please help us by filling out our small survey, that we have the opportunity to optimize our service quality.

Questions:
1. How much did our service meet your needs?

0 = not at all 10 = very much

2. How would you describe the quality of our service?

0 = low (quality) 10 = high (quality)

3. How do you rate the price-performance ratio of our service?

0 = inadequate 10 = adequate

4. How reachable were we for you regarding questions and concerns about our product / service. (Mail & Phone)

0 = not attainable 10 = easily attainable

5. How satisfied are you with the processing time until you get your product back?

0 = very unsatisfied 10 = very satisfied

6. How satisfied are you with meeting deadlines?

0 = very unsatisfied 10 = very satisfied

7. How satisfied are you with keeping you up to date in your repair case?

0 = very unsatisfied 10 = very satisfied

8. How satisfied are you with the handling of irregularities?

0 = very unsatisfied 10 = very satisfied

9. How likely are you to use our services again?

0 = unlikely 10 = very likely

10. Remarks / Suggestions

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